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Carla V.

Call Centre

  • Hourly rate: R100 /hr
  • Experience: 5 Years

About Carla

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I am currently working for Coca-Cola South Africa within the SEABU Consumer Interaction Centre. In this role, my responsibilities include; Provide engaging text, image and video content for social media platforms. Set and implement social media and communication campaigns to align with marketing strategies. Monitor and report on feedback and online reviews. Response specialist, handling product complaints, consumer inquiries via call, email, social media, data collection, and entry. I am an experienced Brand community manager with a history of working in the customer services industry. Skilled in communication, problem-solving, self-management, time management, personal development, sales, creating memorable experiences, and excellence service. I have a 3-years Diploma in Human Resources Management that I have completed while working in customer service. This function has always been of interest to me and as I am now qualified, I would like to start obtaining experience in this field. I buddy up every Friday with the HR and assist with recruitment. What I love within the HR profession is its continuous improvement. The spirit of the HR function, to me, is entrenched in improvement - training, recruiting talent, developing benefit plans, looking at new tech tools or making HR processes more efficient - raising the bar and taking people or processes to the next level. This is what I am interested in. I pride myself in offering the best of my ability in any project I work on and passion for people on all levels.

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