• Excellent Customer service attitude • Business Relationship Management • IT Operations Management • Monitor and report on Service Level Agreement performance within allocated areas of responsibility • Geographical area information customer service budget • Internal and external service provider and contract Management • Management of desktop software support • Asset Management • Monitor service delivered • ISO Compliance/Governance – Quality Management • Incident Management • Access Management • Security Management • Request Fulfillment • Change Management • System Integration • BBP savings • Stakeholder liaison through onsite engagements • Project Management • Contract Management • Demand Management • Time Management and Presentation skills • PFMA • Procurement Process • Reporting on IM Opex expenditure • Measuring performance against set KPI’s or defined performance goals for continuous Business improvement in the region • Implementing succession plan • End user computing • Financial Management • Adhere to standards and policies • Identify Business risks and gaps • Communication and interpersonal skills • Computer proficiency • COBIT • Transformation process and restructuring • Conditions of Services both for Management level and bargaining unit employees • Team player • People Skills • Relationship building • Conflict handling skills • Negotiation and influence • Facilitation skills • Analytical skills • Problem solving • Understanding of Business Processes • Understanding of Solution delivery elements • Self-motivated • Communication skills • Friendly and reliable • Willingness to learn Ability to work under pressure and deadlines • Professionalism, Honesty and Integrity • Ability to deal with staff at all levels • Supporting 2900 customers in the Eastern Cape including 58 Eskom sites