Accomplished Senior Help Desk professional with 8+ years’ experience in Computer Operations, Technical and Help Desk support 8+ years of progressive computer/network operations experience in large global internet solution with mixed computing environment and interconnected mainframe. 6+ years providing Help Desk support to thousands of users nationwide, Earning a solid reputation for productivity, complex problem resolution and professionalism, excellent communication and diagnostic skills consistently solve problems and rarely escalate issues. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity Proficiency in the troubleshooting and resolution of all client queries, Good problem solving skills along with the ability to maintain calm under pressure, Basic understanding of PC hardware set-up and configuration, A methodical and structured approach to problem solving.