Dear Sir/Madam, With 15 plus years’ experience as an Implementation Engineer/Technical Support Analyst I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on the job experience has afforded me a well-rounded skill set which I excel in.  Project Management on various projects – BA Analysis, Design documentation, Testing, Implementation and Training  Business Processes and Technical Requirements as well as documentation  Implementation of Server and Web-Based software  Configuration & Customization of applications as per spec sheet  Application Support 2nd and 3rd level on ERP Software  Troubleshooting and remedy for root cause analysis  PowerShell Beginners  SQL Server Management 2000 to 2016, R1 & R2 Configuration & Maintenance  Scripting on Oracle Databases, HTML 4 & 5, DHTML, SQL, XML, Unix Scripting (Beginners) & Java/VB Scripting  Understanding and interpreting coding  MS SQL Experience in SSMS with DBA Experience are as follows:  Installing SQL and monitoring SQL Server and Databases  Understand and interpreted coding  Selecting data by using Distinct, And & Or, Order By, Select Top, Like, Using Wildcards, Joins  Updating and delete records, Insert Into  Debugging scripts  Creating/Deleting tables and Columns  Creating jobs, User Security & Roles  Backups, Restore & Truncates  Read & follow a Database Schema  Analyse Server Logs, Stored Procedure & Triggers  Testing of application and functionalities before production deployment/bug fixes  UIPath Robotics Process Automation – Beginner still busy with studies  Workflow Understanding  Basic understanding of Development Principals  GIT distributed Source Control Systems (GitHub)  Support Cloud Base, Web & Server Applications, Installation, Configuration, Troubleshooting & triage  Beginner Networking Concepts and Knowledge such as TCP/IP Switches and Routers  Microsoft Windows 95 to 10 and MS Office 2000 to 2016 & Office 365  Managed Microsoft Windows Services  IIS 6 & 7 and Web Services, .NET version installations  Remote Connection Software e.g. RDP, VNC, VPN, Citrix, TeamViewer, Dameware etc  Logging of incidents on Remedy & Jira  User Training and Client site visits  Maintain up-to-date knowledge of new developments in software product/IT Applications In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, software implementation, project management and maintenance for various operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. In addition to my experience and personal qualities, I have an educational foundation and a passion for Technical Support/Project Management and Software Implementation. I excel under pressure, am skilled at building rapport with both colleagues and customers, and proficiently handle complex technical issues. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. Thank you for your time and consideration. Sincerely, Amanda