I hold a National Diploma in Information Technology, and I am a hard worker, team player and deadline driven customer-focused Helpdesk Support Technician with 5 years of experience. proven track record of providing exceptional first and second line technical support. my core competence include problem solving, structured troubleshooting, software & hardware troubleshooting while working to discover and implement solutions both remote and on-premises. I am committed to delivering outstanding customer service and ensuring customer satisfaction.